Cancellation, Changes and Refunds

Last updated: 15 November 2026

This policy is part of our terms and conditions. It applies to every order placed on this site.

1. No cancellation, change or refund

Once you place an order, it cannot be cancelled, changed or refunded. We purchase your tickets from the attraction’s official provider in your name and for the date you chose, and these providers neither take tickets back nor move them to another date. By placing an order you accept this rule. Please check your order with care before you pay.

2. The 14-day right of withdrawal does not apply

In the European Union and the United Kingdom, consumers may withdraw from many online purchases within 14 days. The law excludes services for leisure activities that are booked for a specific date. Our service falls under that exclusion, so you have no right of withdrawal for an order placed here.

3. When we refund you in full

We refund everything you paid, our service fee included, in these cases:

• We cannot obtain your tickets, for example because the date you chose is sold out.
• The attraction cancels your visit or is closed on the date of your tickets. We may offer you another date. If you decline, we refund you.
• We deliver tickets that differ from your order through our own mistake, and we cannot replace them with the right ones in time.

4. Mistakes in your order

If you find a mistake after ordering, write to us at once and give your order number. We can still correct an order while we have not yet purchased the tickets. After the purchase, section 1 applies.

5. Missed visits and refused entry

We cannot refund tickets that go unused. The same applies when the attraction turns you away for a reason on your side, for example because you cannot show proof for a reduced ticket or because you arrive on the wrong day.

6. How to ask for a refund

Write to us through the contact form or at support@munich-authority.de, and give your order number. We pay refunds to the payment method you used for the order, within 14 days after we confirm that a refund is due. Your bank may need a few more days before the money shows on your account.

7. Your legal rights

This policy leaves untouched every right that the consumer law of your country gives you and that a contract cannot take away. For customers in Australia and New Zealand, this covers the consumer guarantees of the Australian Consumer Law and of the New Zealand Consumer Guarantees Act 1993.