Terms and Conditions

Last updated: 15 November 2026

These terms apply to every order placed on this site. Please read them before you order. You accept them when you place an order.

1. Who we are

Munich Authority (“we”) is a concierge service. You can reach us at support@munich-authority.de or through the contact form. Munich Authority is independent: it has no affiliation with the attractions listed on this site, and none of them endorses it.

2. Our service

We act as your facilitator with the official ticket provider of each attraction. By placing an order, you instruct us to purchase the tickets you chose from that provider, in your name and on your behalf, and to deliver them to you by email. We do not resell tickets. The official provider issues every ticket, so its terms of sale and the house rules of the attraction apply to your tickets and to your visit.

Each attraction also sells tickets on its own website, where our service fee does not apply. You will find the links under “Direct purchase option” at the foot of every page.

3. Placing an order

You choose an attraction, a date and your tickets, enter your details and pay. Before you pay, the checkout shows your order and the total price, and you can still correct both there. Our contract with you is formed when your payment goes through. We then confirm the order by email.

You must be at least 18 years old to order. Please check the attraction, the date, the ticket types and your email address with care, because we purchase the tickets exactly as ordered.

We keep a record of your order, and the confirmation email repeats its details. These terms are available in every language of this site. If the versions differ, the English text applies.

4. Prices and payment

All prices are in euros. Each price is a total price per ticket: it covers the attraction’s own ticket price and our concierge service fee, with all taxes and charges included. The fee differs by attraction and ticket type. Our prices are therefore higher than the prices at the attraction itself. The amount shown at checkout is the full amount we charge you.

You pay online through Stripe, by card or by another payment method offered at checkout. Your bank or card issuer may add a fee for currency conversion or for a payment abroad. Such fees are theirs, and we have no influence on them.

5. Delivery of your tickets

Straight after payment you receive an order confirmation by email. The confirmation is your receipt, and the attraction will not accept it as a ticket. We then obtain your tickets and send them to the email address you gave at checkout within 15 minutes of your order. If your tickets have not arrived by then, look in your spam folder and write to us with your order number.

6. Cancellation, changes and refunds

An order cannot be cancelled, changed or refunded once it is placed, because the official providers issue tickets for a fixed date and do not take them back. Consumers in the European Union and the United Kingdom have a 14-day right to withdraw from many online purchases. That right does not apply to our service, since the law excludes leisure services booked for a specific date. Our refund policy names the cases in which we do refund you. It forms part of these terms.

7. Your visit

The attraction runs your visit. It sets the opening hours and the house rules, and it may close or change its programme at short notice. Check the attraction’s page on this site again on the day before you go.

Reduced tickets are only for the visitors they name, for example students. Staff at the entrance may ask for proof, so bring a valid ID or student card for every reduced ticket in your order.

8. Our responsibility

Our service is complete when you have received valid tickets that match your order. If we breach these terms, we are liable for loss that was a foreseeable result of the breach. We are not liable for loss caused by the attraction or by events beyond our control. The same holds for loss that results from wrong details in your order.

Nothing in these terms limits a liability that the law does not allow us to limit. That includes liability for death or personal injury caused by negligence, for fraud, and for damage caused with intent or by gross negligence.

9. Your legal rights

These terms leave untouched every right that the consumer law of your country gives you and that a contract cannot take away. For customers in Australia and New Zealand, this covers the consumer guarantees of the Australian Consumer Law and of the New Zealand Consumer Guarantees Act 1993, among them the guarantee that a service is carried out with due care and skill.

10. Disputes

Please write to us first if something has gone wrong, so that we can try to put it right. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country.

11. Changes to these terms

We may change these terms for future orders. The version published on the day of your order applies to that order.